FREE RETURNS POLICY

If you’re not completely satisfied with your Greenman Outdoor Supplies purchase, you can return it free of charge within 30 days of receiving it.

  • The items must be unused and in their original packaging.
  • Please notify us within 30 days of receiving the product.
  • Please note that personalized items cannot be returned.

1-YEAR WARRANTY POLICY

Every Greenman Outdoor Supplies product is backed by a one-year warranty and an instant replacement guarantee.

 

How to File a Warranty Claim:

  • Simply send us an email providing your order number and including photos that clearly show the fault or issue.
  • We will promptly send you a replacement within one business day. It’s that easy!

What’s Covered:

  • The warranty covers tears in the external leather structure, straps, grab handles, or internal lining.
  • It also includes hardware issues such as faulty zips, pullers, buckles, or press studs.

What’s Not Covered:

  • The warranty does not cover general wear and tear, overloading, or accidental damage (including water damage—although Greenman Outdoor Supplies products can withstand moisture, please avoid submerging them in the water!).
  • Additionally, the natural aging process of the leather or material, such as patination, scratches, and burnishing, is not covered by the warranty.

 

PLEASE NOTE: CUSTOMERS ARE RESPONSIBLE FOR PAYING ANY IMPORT TAXES OR CHARGES